Skip to main content

FAQs

FAQ’s CTZN PAGE


Shipping/Order Status:

WHERE CAN I GET CTZN COSMETICS IN THE UNITED ARAB EMIRATES?

Online.

CAN WE GET CTZN COSMETICS INTERNATIONALLY?

Currently, we are only shipping to North America, Europe and select countries in the Middle East. We will be expanding soon!

I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA.) DO I HAVE TO PAY CUSTOMS AND TAXES?

This varies based on your jurisdiction but will be visible on checkout.

ARE CTZN COSMETICS PRODUCTS SOLD AT ANY OTHER RETAILERS?

Not yet!

WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?

If you have entered your email upon entering the site, we will make sure you are amongst the first to find out about restocks.

HOW DO I QUALIFY FOR FREE SHIPPING?

If you are in Europe, select countries in the Middle East or North America!

WHICH PRODUCTS ARE CONSIDERED HAZMAT?

None.

HOW CAN I FIND THE STATUS OF MY ORDER?

We will send you an email for tracking.

HOW MANY ITEMS CAN I BUY IN ONE PURCHASE?

As many as possible, we encourage the most :)

MY ORDER IS MISSING AN ITEM.

Please get in touch with us at support@ctzncosmetics.com and we'll sort it out!

 

RETURNS & EXCHANGES

 

HOW DO I MAKE A RETURN?

Get in touch with us at support@ctzncosmetics.com and we will help you out.

RETURNING DEFECTIVE/WRONG ITEMS

Get in touch with us at support@ctzncosmetics.com and we will help you out.

CAN I EXCHANGE OR RETURN MY CTZNCOSMETICS.AE PURCHASE AT A CTZN COSMETICS STORE?

We currently don't have a physical store so please get in touch with us at support@ctzncosmetics.com

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

Email us at support@ctzncosmetics.com

I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?

Within 24-48 hours!


MY ACCOUNT

 

WHAT INFORMATION DO I NEED TO REGISTER FOR AN ACCOUNT?

Just your name (first and last) and address!

HOW DO I CHANGE MY LOGIN E-MAIL ADDRESS OR PASSWORD?

Just log into your account and go ahead and change it!

CAN I COLLECT LOYALTY POINTS?

Not yet, but soon.

I FORGOT MY PASSWORD, HOW DO I LOG IN?

Click on ‘Forgot my password' and you will get an email!

 

CREDIT CARD TROUBLE

 

I'M HAVING TROUBLE WITH MY CREDIT CARD INFORMATION FOR MY ONLINE ORDER.

Get in touch with us at support@ctzncosmetics.com and we can sort it out!

 

PRODUCT-RELATED

 

WHERE CAN I GET FREE SAMPLES OF CTZN COSMETICS?

No free samples unfortunately, but if you're a regular customer, we'll send you the first samples of our new products!

DOES CTZN COSMETICS TEST ON ANIMALS?

Never! We have zero tolerance policy for animal testing. We are proud to be Cruelty-Free with only vegan and vegetarian products.

IS CTZN COSMETICS VEGAN OR VEGETARIAN?

Yes! CTZN Cosmetics has only Vegan or Vegetarian products. The NUDIVERSAL lip gloss is 100% Vegan and the lipstick is 100% Vegetarian. GLOBALM is 100% Vegan.

ARE CTZN COSMETICS PRODUCTS GLUTEN FREE?

Most products are gluten free!

DO CTZN COSMETICS PRODUCTS CONTAIN PARABENS?

No, all CTZN Products are Paraben Free!

ARE CTZN COSMETICS PRODUCTS TALC FREE?

Yes!

 

OTHER

 

IS THERE A PRO DISCOUNT FOR MAKEUP ARTISTS?

Get in touch with us at collab@ctzncosmetics.com!

HOW DO I KNOW IF MY CTZN COSMETICS PURCHASE IS AUTHENTIC?

If it comes from our website with the respective order number, it is authentic.

DESIGNERS/ARTISTS/PARTNERS INVOLVED IN CTZN COSMETICS?

Get in touch at collab@ctzncosmetics.com

WHAT ARE THE OFFICIAL SOCIAL HANDLES FOR CTZN COSMETICS?

Instagram: @ctzncosmetics

Facebook: facebook.com/ctzncosmetics

YouTube Channel: CTZN Cosmetics

Your Cart

Your cart is currently empty.
Click here to continue shopping.
Thanks for contacting us! We'll get back to you as soon as possible. Thanks for subscribing Thanks! We will notify you when it becomes available! The max number of items have already been added There is only one item left to add to the cart There are only [num_items] items left to add to the cart